Client Service Representative

About the role

VCA Boone Animal Hospital is a general practice offering Preventative/Routine medical care, diagnostic testing, surgical services, and dental services. Located at 4720 Commonwealth Ave, Western Springs, IL 60558.

Responsibilities

• Checking patients in and out for appointments
• Scheduling appointments
• Handling payment for services
• Collections & receiving medical records
• Answering phones
• Education clients on services & wellness plans provided
• Plus more!

Requirements

Previous client service & animal field knowledge a plus.

Benefits

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
• Financial Support: 100% employer-paid short-term and long-term disability.
• Protection: Access to the Better Together Fund for crisis support in qualifying situations.
• Perks: Rabies prophylaxis vaccine and titer testing.
• Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses.
• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
• Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.
• Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
• Freebies: Free NAVTA membership and a free subscription to Plumb’s.
• Programs: Leadership development and mentorship programs.
• Retirement: 401(k) retirement savings plan with increasing employer contribution.
• Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary.
• Pet Care Perks: Generous pet care discounts and VIP programs.
• Transfer Opportunities: Nationwide hospital transfer opportunities.

Pay

$17 - $18 / hr

Schedule

FT including Saturdays