Client Service Representative

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative to help achieve this.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Proficiency in Microsoft Office Suite
• Basic computer skills

Qualifications

• High school diploma or equivalent
• Experience in a customer service role preferred

Skills

• Customer service orientation
• Attention to detail
• Organizational skills
• Problem-solving abilities

Benefits

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

Pay

Competitive compensation is offered for eligible employees.

Schedule

The schedule for this position is flexible and can vary based on the needs of the hospital.