Client Service Representative

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative who can help us achieve these goals.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

The ideal candidate will have:

• Experience in a customer service role
• Excellent communication skills
• Attention to detail
• Ability to work independently and as part of a team
• Basic computer skills

Qualifications

Preferred qualifications include:

• Experience working in a veterinary environment
• Knowledge of animal husbandry and pet care
• Customer service certifications

Skills

Key skills for this role include:

• Customer service
• Communication
• Organizational skills
• Problem-solving

Benefits

We offer a competitive salary range of $18.00 - $25.00 per hour, depending on experience, education, certification, etc. In addition to a comprehensive benefits package, we provide:

• Medical, dental, and vision insurance
• Paid vacation and sick days
• A 401(k) plan
• Employee pet discounts

Pay

$18.00 - $25.00 per hour, dependent on experience, education, certification, etc.

Schedule

Hours may vary based on department needs.