Client Service Representative
About the role
Alton Main Animal Hospital is looking for a friendly, compassionate, and dependable Client Service Representative (CSR) to join our team! Our CSRs are an important part of the client experience and serve as the connection between pet owners and our veterinary team. If you enjoy helping people, love animals, and thrive in a busy, team-oriented environment, we’d love to meet you!
Responsibilities
- Provide exceptional customer service in person and over the phone
- Schedule and confirm appointments and assist with patient check-in/check-out
- Maintain accurate client and patient records
- Prepare estimates, invoices, and process payment
- Answer phones and assist with client questions and concerns
- Communicate with empathy and professionalism, especially during stressful situations
- Maintain a clean and organized reception area
- Assist with patient admissions, including obtaining weights and updating information
- Process referrals, lab results, mail, and other documentation
- Assist with opening/closing procedures and other front-desk duties
- Help identify urgent concerns and communicate them appropriately to the veterinary team
- Participate in ongoing learning and opportunities to develop veterinary assistant skills
Requirements
- 2+ years of customer service experience preferred
- Veterinary or medical experience is a plus, but not required
- Excellent communication and customer service skills
- Strong organization, time management, and attention to detail
- Basic computer and math skills
- Ability to multitask and remain calm in a fast-paced environment
- Positive, professional, and compassionate team player
- Ability to learn veterinary terminology and hospital procedures
Benefits
- Complimentary Short Term Disability
- Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment
- Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents
- Flexible Spending Account, Health Savings Account or Health Reimbursement Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members
- United Healthcare Vision Insurance options
- Long Term Disability option (paid for by employee)
- Progyny-Fertility and Family Building Support
- Team Member Discounts for Pet Care
- Paid time off-inclusive of sick, personal, and vacation
- Digital Musculoskeletal Support
- Referral Bonus Program
- DailyPay on Demand
About Us
Alton Main Animal Hospital is a full-service veterinary hospital serving pets and their families in Santa Ana. We are committed to providing excellent veterinary care while creating a welcoming and compassionate experience for our clients and patients. We are a proud United Veterinary Care Partner hospital, and UVC supports each hospital's unique culture while providing resources that help our teams build sustainable and fulfilling careers in veterinary medicine.