Client Service Representative

About the role

East Louisville Animal Hospital is a full-service, 4-doctor practice proud to serve pets and clients in Louisville, KY, and the surrounding areas. We offer a variety of services and utilize advanced diagnostic tools, such as digital X-ray, a full in-house laboratory, and a pharmacy; we are also equipped to treat emergencies. Our team is passionate about providing remarkable service to our clients and patients, and we strive to maintain a positive work environment based on hard work, a positive attitude, and integrity. It is our mission to partner with our clients to nurture and preserve the human-animal bond by providing compassionate, expert, and affordable veterinary care from a pet's first adventure throughout their long and healthy life.

Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked, and orderly lobby and front office area
• Educate clients on wellness plans, food, and products sold in the waiting room
• Perform opening and closing procedures, end-of-day reports, and deposits
• Data Entry: records, client questionnaires, referral information, etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient is weighed and all information is current
• Opportunities to learn Veterinary Assistant skills if desired

Qualifications

• Minimum two years' customer service experience required (retail, food and beverage, etc.)
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as a fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal
• Excellent communication skills with clients and team members
• Proficient time management, ability to solve problems, learn, and handle multiple tasks
• Enthusiastic team player with a patient and positive professional attitude
• Must be able to work seated for most of the day

Skills

• One year of experience in veterinary practice (or human medical practice) preferred
• Preferred general understanding of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully

Benefits

• Short Term Disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Company-Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Medical Insurance Plans with multiple options
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Generous paid time off inclusive of sick time, personal, and vacation
• Referral Bonus Program
• DailyPay on Demand