Client Service Representative at Oakbrook Animal Hospital

About the role

Practice Oakbrook Animal Hospital is proud to serve as a source for preventative care, medical treatment, and surgery that Johnson County and Gardner area pet owners have come to trust and rely on. Our multi-doctor practice has been serving our patients since 1993.

Responsibilities

• Reports into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.
• Continually engages the client, performs practice administrative tasks such as record maintenance and appointment tracking.
• Manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.
• Applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Safeguards public areas for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Aids in the updating of client/patient files, as needed.
• Prepares and sends client correspondence via email or texting platforms.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addreses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred

Benefits

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Pay

Pay Range: USD $12.00 - USD $14.00 /Hr.