Client Service Representative

PRIMARY JOB RESPONSIBILITIES

• Provide friendly, quality client care to the patients and clients.
• Receive incoming calls, emails, and text messages, while making sure to respond promptly.
• Schedule appointments, obtaining all necessary data concerning the parent and owner.
• Prepare all required forms in advance when possible.
• Determine nature of injury/illness and attempt to reassure distressed pet owners.
• Determine whether immunizations and/or tests are current.
• Recommend update of necessary immunizations and/or tests to clients when applicable.
• Check clients in - Greet clients in a professional, friendly, hospitable manner.
• Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary.
• Echo medical recommendations made by veterinarians when checking out clients.
• Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician or nurse.
• Absorb and relay medical information to clients as needed.
• Assist in the updating of client files; prepare and address New Client, Surgery Confirmation/ Instruction paperwork.
• Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions.
• Clean up after pets’ accidents in reception area, exterior sidewalks, and parking lot whenever possible.
• Perform other duties as assigned.

REQUIRED EDUCATION, SKILLS, AND KNOWLEDGE

• Education and Experience: High school diploma or equivalent, customer service experience.
• Skills: Possession of strong organizational skills, excellent verbal and written communication skills, exceptional interpersonal communication skills, strong client service skills.
• Knowledge: Knowledge of computers and relevant software applications including MS Office (Word).
• PREFERRED: Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
• PREFERRED: Knowledge of the meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports.

WORK ENVIRONMENT

• While performing the duties of this job, the employee may be exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; and possible exposure to contagious diseases.