Client Service Representative at Judd Veterinary Clinic

About the role

The Client Service Representative (CSR) at Judd Veterinary Clinic provides an exceptional experience to clients during every interaction. The CSR performs administrative tasks such as record maintenance, appointment tracking, and managing practice reception (visitor and telephone). They apply practical knowledge of practice processes, veterinary record requirements, and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Competencies

• Patience & Compassion: Remaining professional while making doctors, teammates, clients, and patients feel comfortable, even in challenging situations. Responding quickly and calmly to crises while maintaining high patient care standards.
• Collaboration & Teamwork: Coordinating actions with doctors and team members, providing timely feedback, and incorporating feedback to achieve positive results.
• Communicating: Conveying instructions clearly to clients and teammates to ensure successful patient care.
• Active Listening: Following instructions from doctors and pet owners, anticipating needs based on prior experiences.
• Organization Skills: Tracking lab specimens, medications, patient instructions, and workflow while managing multiple patients and clients.
• Client Satisfaction: Ensuring all interactions result in the highest level of client satisfaction.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions.
• Ensures all public areas (front desk, reception, waiting area, office, bathrooms, and exam rooms) are clean and presentable.
• Processes cash, checks, charge card payments, and credit account payments.
• Schedules appointments adhering to practice and doctor preferences to ensure appropriate workflow.
• Assists in updating client/patient files as needed.
• Prepares and sends client correspondence and reminder notices for periodic notifications.
• Conducts follow-up calls to clients from a callback list.
• Performs regular computer system backups as directed.
• Posts daily business and oversees its performance.
• Welcomes clients and patients warmly, ensuring an excellent experience during visits.
• Answers incoming telephone calls with proper etiquette.
• Presents clients with medications, instructions, and take-home items.
• Handles emergency situations with care, patience, and adherence to clinic policies.
• Addresses client concerns calmly to ensure satisfaction.

Requirements

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience strongly preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques, including proper PPE.

Benefits

• Paid time off.
• Health, dental, and vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Career and professional development.
• Employee Assistance Program.
• Employee Referral Program.

Benefits may vary depending on full- or part-time employment status according to company policy.

Pay

USD $14.00 - USD $16.00 per hour.