Client Service Representative

About the role

The Client Service Representative (CSR) position is available remotely in Hawaii, US, with flexible work hours (Monday - Friday, 7am-4pm/8am-5pm/9am-6pm HT) subject to change based on business needs. Training hours are 6am-3pm or 5am-2pm HST.

Responsibilities

• Build relationships with clients to understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and recognizing appropriate services

Qualifications

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Experience with Salesforce a plus

Benefits

CSC offers a range of competitive benefits including paid time off, medical, dental, and 401(k) plans. Compensation decisions are dependent on a number of factors including job location and individual experience.

Pay

A reasonable estimate of the current rate is $50,000-55,000.

Schedule

Flexible work hours (Monday - Friday, 7am-4pm/8am-5pm/9am-6pm HT) subject to change based on business needs. Training hours are 6am-3pm or 5am-2pm HST.