Client Service Representative at Cornerstone Animal Hospital

About the role

Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Affords assistance in the updating of client/patient files, as needed.
• Presents client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work some half days on Saturday
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred

Benefits

• Paid time off
• Paid Holidays
• Health insurance; dental insurance; vision insurance
• Retail benefits or accounts
• Bonus incentive

Pay

USD $15.00 - USD $16.00 /Hr.