Client Service Representative

About the role

Veterinary Emergency and Surgery Hospital is looking for a compassionate and skilled Client Service Representative to join our dedicated team. VESH is a fast-paced emergency and referral center dedicated to delivering high-quality, compassionate care to pets and families who need us most. This position is ideal for someone who enjoys a dynamic hospital environment and is passionate about supporting emergency and specialty patients during critical times.

Responsibilities

• Greet pet parents in a friendly, compassionate, and helpful way
• Answer incoming phone calls to provide details and expectations to inquiring individuals
• Process registration forms and other associated documents for all visits
• Communicate invoice and payment option information to pet owners while completing the check-out process
• Support the hospital team to deliver high-quality and compassionate care for the duration of their visit
• Complete various administrative duties from scanning records to emailing patient visit information

What We’re Looking For

• Previous experience in a veterinary hospital setting preferred, but not required
• Ability to multi-task while remaining calm in a busy setting
• Outstanding communication and organizational skills
• Dependability
• Ability to work evenings and weekends as needed

Perks and Benefits

• Competitive compensation
• Monthly bonus opportunities
• Health, dental & vision insurance
• 401(k) with company match
• Paid time off & holiday pay
• Scrub allowance
• Employee assistance program & behavioral health resources
• Flexible scheduling
• Paid parental leave
• Employee pet discount

Include shift schedule