Client Service Representative at Boones Creek Animal Hospital

About the role

Practice At Boone's Creek Animal Hospital is proud of its large facility designed with clients and patients in mind, featuring separate entrances, lobbies, and exam rooms for dogs and cats.

Responsibilities

• Engages clients continuously during every interaction.
• Performs practice administrative tasks such as record maintenance and appointment tracking.
• Manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services.
• Applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Safeguards public areas for patients by cleaning and straightening areas including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms.
• Processes cash, checks, charge card payments, and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensures appropriate workflow.
• Aids in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcome clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits, and any other take-home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm, appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.

Benefits

• Paid time off.
• Health insurance; dental insurance; vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Career and professional development.
• Employee Assistance Program.
• Employee Referral Program.

Pay

Pay Range: USD $17.00 - USD $19.00 /Hr.