Client Service Rep - (Salmon Creek)

Summary

Contributes to the provision of basic bank deposit services while promoting a positive Riverview image through friendly and efficient processing of customer transactions while following bank policies and procedures. In addition, the incumbent develops skills to generate deposit growth by learning how to assert himself or herself and effectively sell and cross-sell Riverview products and services.

Responsibilities

• Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone).
• Computer data entry and inquiry.
• Process, record, track and verify various types of financial transactions, information and events.
• Prepare and/or complete various reports and forms accurately.
• Maintain a balanced cash drawer.
• Sell and cross-sell Riverview products and services.
• Open new accounts.
• Follow branch procedures.
• Comply with regulatory and state and federal laws.
• Follow all security procedures.
• Participates in and completes training objectives with passing scores.
• Follow all Riverview policies and procedures.
• Other duties as assigned.

Relationships

• Daily contact with Supervisor to receive direction and interpretation of existing and new branch procedures.
• Daily contact with customers and prospective customers in providing assistance to fulfill their banking needs.
• Frequently confer with other departments providing assistance and coordination of operations.
• Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); and 1 year of cash handling/customer service experience.

Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to promote the sale of products and services through verbal recommendation.
• Requires the basic skills associated with the general use of computers and other business office equipment.
• Ability to offer flexibility in a changing work environment is imperative.
• High attention to detail.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. The employee may be asked to move files, boxes and/or small pieces of furniture and must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision in working with computers, and peripheral vision in acknowledging customers and keeping a general awareness of activity in the work area.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock in working with standard office equipment. The noise level in the work environment is usually moderate.

Pay

The salary for this role will be between $19 and $21. The specific salary offered will depend on several factors including but not limited to applicant's skills and prior relevant experience.

Benefits

Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.