Client Service Professional

About The Role

As a seasonal Client Service Professional / Receptionist at H&R Block, you'll be the welcoming first impression for every client. You'll manage client scheduling, support daily office operations, and work alongside a team of tax professionals. With training and support, this role can be a stepping stone into tax preparation or office leadership. This role is in-person and not remote.

Greet clients warmly and create a welcoming, professional first impression as the face of the office
Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
Manage client check-in and intake processes, including scanning and organizing documents
Maintain office organization and cleanliness to support a smooth, professional client experience
Collaborate with tax professionals and team members to ensure seamless daily operations
Handle sensitive client information with confidentiality, discretion, and care

Required Qualifications

• Experience working in a fast-paced, client-centric environment
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Able to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Preferred Qualifications

• High school diploma/GED or equivalent
• Previous experience in hospitality, call center, customer service or medical industries
• Previous experience in a receptionist, front desk, or administrative support role
• Experience working in a tax office, CPA firm, or financial services environment

Why Work for Us

• At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere.
• We have led the tax industry for over 70 years and continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
• The same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact.
• We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.