Client Service Manager - Transportation Insurance

About the Role

Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long-term relationships. The Client Service Manager will manage a book that is between $750,000–$1,000,000 in revenue.

Responsibilities

• Serve as the lead service contact to clients for assigned book of business, including oversight of all client service needs and ensuring support team engagement (responsiveness, deadlines, and escalation needs).
• Manage client renewal process, ensuring all necessary activities are completed and meet appropriate timing and quality standards.
• Collaborate with sales staff to direct onboarding of new clients, ensuring client files and agency management system information are thorough and accurate.
• Maintain a 96% or higher client retention ratio while pursuing opportunities for growth within the existing book of business.
• Maintain and enhance relationships with clients, carrier partners, vendors, internal teams, and other stakeholders to strengthen partnerships with the Hylant team.
• Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; design, communicate, and implement cost-effective Property and Casualty solutions.
• Lead Client Engagement Strategy (CES) for assigned clients, providing oversight and driving client engagement at a "best practice" level.
• Serve as a backup at all support levels as needed.
• Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
• Perform other duties and special projects as assigned.

Requirements

• Bachelor’s degree in business, insurance, risk management, or a similar field of study. Equivalent combination of education and work experience may be considered.
• Prior experience managing transportation accounts is highly preferred.
• Three (3) or more years of insurance client service experience.
• Active Property & Casualty License.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• CIC or CRM Designation encouraged.
• Excellent attention to detail, oral and written communication skills.
• Ability to work well in a team environment.

About the Company

Since 1935, Hylant has been a family-owned insurance brokerage built on relationships, trust, and a people-first mindset. We believe great work is rooted in understanding people—our clients, our communities, and each other—and delivering thoughtful solutions that rise above the expected. At Hylant, you’re more than an employee; you’re part of a team that treats one another like family and works together to make a meaningful impact.