Client Service Manager I

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base.

About United Business Bank

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, and a generous vacation and sick policy.

Responsibilities

• Provide and manage the efficient, effective, and accurate performance of all Operations Functions of the branch, including Teller functions, New Account functions, and background operations tasks.
• Ensure all tasks and responsibilities are handled within bank policies and procedures at all times.
• Maintain expenses and losses as defined within the annual budget.
• Encourage non-interest income whenever possible.
• Actively cross-sell Bank products and services and provide training and support to staff in their cross-selling efforts.
• Assist Client Relationship Managers with outside calls to selected businesses and current clients when time permits.
• Perform a variety of daily tasks, including reviewing management reports, processing insufficient funds and overdraft accounts, solving problems associated with item and data processing.
• Assist Regional Branch Administration, Director of Branch Administration, and the Operations Administrator with duties and projects as requested.
• Ensure clients are served promptly, courteously, efficiently, and professionally at all times.
• Train direct reports in their assigned duties and responsibilities.
• Report any and all losses to the Chief Operating Officer immediately.
• Perform all duties accurately, timely, and efficiently according to Bank policies, procedures, and regulatory guidelines.

Qualifications

• High school graduate or equivalent.
• Knowledge of Teller, New Account, and Operations procedures.
• Thorough understanding of banking regulations and standard banking practices.
• Previous management experience and a minimum of 3 years of bank experience in banking.

Skills

• Excellent communication skills.
• Excellent client service skills.
• Professional appearance, dress, and attitude.
• Excellent math skills.
• Ability to use Microsoft Office software package.

Benefits

• Medical, dental, and vision insurance.
• 401K retirement plan.
• Long and short term disability insurance.
• Flexible spending account.
• Generous vacation and sick policy.

Location: Onsite, no remote opportunities.