Client Service Manager

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our New Market, MD office is looking for a Client Service Manager to serve as the liaison between the client and the Financial Advisor (FA). This role is a vital part of our team and works with all aspects of the client experience including account administration and facilitating smooth client interactions. This role is an on-site position. There may be opportunity for a hybrid schedule after completing training. In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $90,000.00, exclusive of bonuses and benefits. The role is also eligible for a discretionary performance-based bonus. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one. Candidates with more or less experience are also welcome to apply - title and compensation to be commensurate with experience. Primary Job Functions New Client Onboarding Ensure accurate completion and setup of prospect and new client paperworkFollow up on fund transfers from external institutionsMaintain CRM records in SalesforceResearch and resolve issues with the Broker/Dealer, Wealth Enhancement Group (WEG) Operations, and vendorsRecord incoming assets using the appropriate tracking tools Client Relationship Management Engage in dialogue with clients to understand their history and financial needsPrepare and process account transactions, including trades, deposits, withdrawals, and RMDsCommunicate and determine next steps for client requests, addressing issues directly or involving the advisor as neededCollaborate with clients' tax or legal counsel to resolve client concerns Client Review Preparation and Follow Up Gather client data and prepare materials for client meetings and reviewsConduct tax-related research, such as verifying 1099 formsComplete any necessary follow-up for client requests Industry And Company Knowledge Demonstrate understanding and accurate execution of WEG’s Suitability Guidelines, operational processes, and sales modelsApply knowledge of financial terminology and related productsUtilize working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practicesAttend Client Services and company educational events Team and Corporate Support Assist Advisor Team Operations to streamline internal processesComplete operational projects in support of process enhancements and organizational changesCommunicate process and sales updates to team membersAll other duties as assigned. Education /Qualifications Bachelor’s degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, or education5+ years of wealth management/financial services experience preferredSuperior verbal and written communication skillsOrganization skills and strong attention to detail with the ability to prioritize workflow and projectsTeam player with the ability to collaborate with othersSelf-starter, self-motivated and results drivenBuilds/maintains effective relationships with clientsProficiency with Microsoft Office Suite or related software requiredFamiliarity with Salesforce preferredFidelity and Schwab custodial platform experience preferredComfort with learning new AI applications and understanding their appropriate use cases and limitations WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as the Associate level is $51,450.00 to $126,000.00. However, the base salary range bolded above ($75,000.00 to $90,000.00) is what we expect to pay as a starting range for this position. Comprehensive Benefits Offerings Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities: Training and professional developmentMedical, dental and vision coverage (Available to full-time employees and their families)Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expensesLife and AD&D insurance – employer paid and voluntary optionsShort-term and long-term disability, workers compensation – employer paid401k with match and profit sharingWellness programs and resourcesVoluntary benefits, including pet insurance18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)12 paid holidays each year (10 pre-determined and 2 floating days)Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements) Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700 Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify. Click the following link to view Federal and E-Verify posters: Link OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems. Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.