Client Service Manager
Senior Helpers · Mount Pleasant, SC · 2 mo ago
Business DevelopmentFull-time
About the Role
Senior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.
Responsibilities
- Serve as the primary contact for clients and families.
- Coordinate and manage client schedules and caregiver assignments.
- Work closely with caregivers and scheduling staff to ensure reliable coverage.
- Conduct client assessments, visits, check-ins, and reassessments.
- Maintain accurate care plans, client records, schedules, and documentation.
- Monitor client satisfaction and address concerns promptly.
- Build strong relationships with clients, families, caregivers, and healthcare professionals.
- Identify changes in client needs and adjust services or schedules accordingly.
- Assist with caregiver call-outs, schedule changes, and coverage needs.
- Follow up on concerns through resolution and ensure clear communication.
- Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.
Requirements
- 3-5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.
- Strong scheduling, organization, communication, and problem-solving skills.
- Excellent customer service and relationship-building abilities.
- Ability to manage multiple clients, caregivers, and priorities.
- Comfortable handling difficult conversations professionally and compassionately.
- RN/LPN license is a plus but not required.
- Valid driver's license and ability to travel locally for client visits.
Benefits
- Competitive salary
- Health, dental, and disability benefits
- Paid time off
- Mileage reimbursement or company vehicle, depending on role
- Training and professional development
- Supportive team environment
About Us
Join Senior Helpers and help ensure every client receives exceptional, consistent, and compassionate care. Opportunity to make a meaningful difference in the lives of seniors and their families.