Client Service Manager

Responsibilities

• Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets and/or exceeds JFS & client standards
• Demonstrates a thorough understanding of a client’s business and expectations
• Counsels 1:1s with direct reports to constantly improve workflow
• Constantly communicates within the team to help provide clear line of sight to team programs schedule
• Owns and leads programs from start to finish. Manages and executes projects according to JetFuel standards within established budgets and timeframes
• Affirmative action statement: Assist with reporting requirements: ROI, performance reporting, etc.

Qualifications

• 5 - 6 years of relative experience within field/experiential marketing, live event production, or similar
• Superior interpersonal skills to work closely with other team members and the client
• Strong computer application skills (Excel, Word, PowerPoint) and ability to work in a digital work environment
• Must have robust Microsoft Office knowledge; specifically Excel and PowerPoint
• Must also be familiar with Google Software, specifically Docs and Sheets
• Hightly organized, with strong client & internal communication skills
• Ability to design Experiential program measurement reports (program objectives and delivery, metrics vs expected KPI’s, insights, learnings, recommendations)
• Understanding of how to research event options, negotiate sponsorship rights package
• Solid understanding of social media tools and digital platforms; as well as data / metrics analysis