Client Service Manager

About the role

We are looking for a Client Service Manager to drive sales and revenue growth by building strong relationships with clients in the Charlotte, NC area. This is an exciting opportunity to join a growing team with a focus on customer satisfaction and business growth.

Responsibilities

• Pursues new leads generated by existing client base, digital campaigns, and tradeshows
• Responds to and acknowledges all client inquiries in a prompt and professional manner
• Identify and target potential clients through research and data mining
• Connect with decision-makers via phone and email
• Serve as the main point of contact for all client inquiries and requests
• Estimate and generate proposals for new and existing clients
• Recommend additional services to current clients
• Develop and implement relationship-building programs (e.g., site meetings, lunch & learns, etc.)
• Perform physical tasks such as driving, walking on steep slopes, bending, and kneeling

Requirements

• 2+ years of client-facing experience in stormwater or aquatic services
• Sales, relationship development, or customer service experience
• College degree preferred
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Strong written and verbal communication skills
• Excellent interpersonal, organizational, and time management skills
• Ability to lift up to 50 lbs
• Valid driver's license and a clean driving record
• Ability to work well in a team environment, independent thought and critical thinking, business acumen, and an internal motivation to succeed

Benefits

• Health, Dental, and Vision Insurance
• 401(k) matching
• Life Insurance
• Flexible Spending Accounts
• Paid Time Off & Holiday Pay
• Employee Assistance Program

Location: Charlotte, NC 28216

Pay: $65,000–$75,000 Base Salary + Commissions