Client Service I Representative- Mailroom

Customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other health-related measures.

About the role

Responsible for prompt delivery of various on-site work assignments, providing customer service, and ensuring customer satisfaction. Site responsibility and location of coverage may change based on client and/or division needs.

Responsibilities

• Promptly inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
• Provide strong customer service.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Perform duties based on assigned location, which may include:
  • Copy/Print Production/Copy Center
  • Copier Maintenance
  • Mail/Courier Services
  • Reception/Office Services
  • Shipping/Receiving
  • Inventory Services
  • Warehouse
  • File Room/Records File Services
• Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.

Mail/Courier Services

• Promptly and accurately receive, sort, deliver, pick up, and process all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
• Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Research and route unidentified and generic mail.
• Receive, log, deliver, and track messenger items.
• Respond to customer requests.
• Perform routine upkeep of equipment.
• Record and track customer inquiries and fulfillment of requests.

Requirements

• High School Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to work overtime as needed.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.

Pay

$17.20 - $23.37 hourly

Schedule

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Benefits

• Competitive compensation package including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.