Client Service Excellence Representative

About the role

Join our team of “crew” as a Client Service Excellence Center associate! At Vanguard, we have a client-first mentality that we live and breathe every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” Our Client Service Excellence Center associates fulfill our mission by helping our clients through life's biggest moments – from buying their first home to preparing for retirement.

Responsibilities

• Partner with our clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues.
• Lead with empathy and an owner’s mindset to solve problems, help uncover client needs, and provide timely and accurate solutions to clients.
• Collaborate with internal departments through various strategic initiatives to continuously improve the client and “crew” experience.

Requirements

• 3+ years of customer-facing and/or inbound phone experience, demonstrated by strong interpersonal and client relationship management (CRM) skills.
• A strong sense of ownership for client outcomes—taking initiative and accountability, anticipating needs, and ensuring every interaction instills trust.
• A learner's attitude and an appetite to continuously build your knowledge.
• A high school, associate degree, or bachelor's degree.
• This job requires a Series 7 and 63 regulatory license and/or registration (e.g. FINRA, state, SFC).

Qualifications

• You don't have to be a financial expert to be an advocate for our clients!
• We welcome, and encourage, individuals from all backgrounds.
• A desire for stability and takes pride in building a long-term career in client service.

Skills

• Strong interpersonal and client relationship management (CRM) skills.
• A strong sense of ownership for client outcomes.
• A learner's attitude and an appetite to continuously build your knowledge.

Benefits

• Total potential compensation range for your first full year in this role is $60,500 – $81,500 ($52,000 -$72,000 base salary determined by skills and experience, plus quarterly performance-based bonuses, merit increases, and company bonuses).
• Up to a $15,000 bonus upon obtaining the required licensing.
• Milestone rewards at your 3-year and 5-year anniversaries.

Pay

• Base salary determined by skills and experience, ranging from $52,000 to $72,000.
• Quarterly performance-based bonuses, merit increases, and company bonuses.
• Up to a $15,000 bonus upon obtaining the required licensing.

Schedule

• This role will be remote once you complete our required hybrid licensing and training program.
• The role is only open to individuals living within a 50-mile radius of our Malvern, PA (19355) location.

Special Factors

• New hires may need to be full jurisdiction registered in all US states and territories.
• Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.