Client Service & Delivery Manager, VP - State Street Investment Management

About the role

State Street Investment Management is seeking a Vice President, Head of Client Service & Delivery to lead the client service strategy and operating model for its Investment Solutions (Multi-Asset) business. This leader is responsible for delivering a differentiated institutional client experience while driving operational excellence, scalability, and continuous improvement across the service delivery organization. As a member of the COO leadership team, the successful candidate will partner with Investments, Client Executives, Business Development, Operations, Technology, Risk, Compliance, and Product teams to enhance client outcomes, strengthen retention, support global business expansion, and advance strategic initiatives.

Responsibilities

• Develop and implement client service and delivery strategy across Investment Solutions Group.
• Oversee institutional client servicing, including onboarding, reporting, performance measurement and attribution, operational coordination, and ongoing support.
• Maintain relationships with key institutional clients and consultants, serving as a trusted advisor and escalation point.
• Lead, develop, and inspire a global team of client service and delivery professionals across multiple regions.
• Establish service standards, governance frameworks, and operating procedures that promote consistency, quality, and scalability.
• Drive initiatives that enhance the client experience through process improvement, automation, and technology-enabled solutions.
• Partner with client executives and investment teams to support client retention and delivery of investment solutions.
• Champion organizational change initiatives and help shape future operating model and alignment with broader IM processes.
• Ensure a strong control environment through effective risk management, regulatory awareness, and adherence to firm policies.
• Use data, metrics, and client feedback to continuously improve service quality and organizational effectiveness.

Qualifications

• 10+ years of experience in institutional investment management, OCIO, investment consulting, asset management, or related financial services.
• Demonstrated success leading client service, operations, or client delivery activities.
• Proven ability to lead complex transformation initiatives, operating model enhancements, and cross-functional strategic projects.
• Bachelor's degree required; advanced degree and/or professional designations are a plus.

Skills

• Strong knowledge of investment reporting, performance measurement, attribution, client onboarding, and operational workflows.
• Deep understanding of institutional investors, including pension plans, endowments, foundations, healthcare organizations, and defined contribution plans.
• Exceptional communication, leadership, and stakeholder management skills.

What success looks like

The successful candidate will build and sustain a high-performing global organization that delivers exceptional client outcomes, supports business expansion, drives operational efficiency, and strengthens State Street Investment Management's reputation as a trusted partner to institutional investors. The role requires a leader who can balance strategic vision with disciplined execution while fostering a culture of accountability, collaboration, innovation, and client focus.

Pay

Salary range: $110,000 – $188,750 annual. The range quoted applies to the role in the primary location specified; if the candidate would ultimately work outside of the primary location, the applicable range could differ.

Benefits

• Retirement savings plan (401K) with company match
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• Paid time off including vacation, sick leave, short-term disability, and family care responsibilities
• Access to Employee Assistance Program
• Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• Eligibility for certain tax-advantaged savings plans

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

Job ID: R-800143