Client Service Coordinator - Medfield, MA

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, ensuring good communication with associates and clients, and coordinating the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Maximize the productivity of the veterinary medical team
• Ensure good communication with associates and clients
• Care for clients and pets in a happy, welcoming, friendly, and efficient manner
• Influence clients to return and refer their friends and families

Requirements

• Current associate status required
• Experience in a customer service or veterinary environment preferred
• Strong interpersonal and communication skills
• Ability to multitask and prioritize tasks effectively

Qualifications

• High school diploma or equivalent
• Completion of a veterinary technician program or equivalent experience
• Current certification as a Veterinary Technician

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and multitasking skills
• Customer service orientation

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Pay

The pay range for this role is $16.93 - $21.63 Hourly. The specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Schedule

Hours and schedule details are not specified, but typically align with typical veterinary clinic hours.