Client Service Coordinator Full time

About the role

The Client Care Associate’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Contribute to team effort by accomplishing related results (personal metrics).
• Manage high volume of incoming client requests via telephone, email, and web chat.
• Other job duties as assigned.

Requirements

• Associate’s degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• High School diploma/GED is required.
• Minimum of one year of relevant customer service and/or call center experience is required.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong client contact handling skills and active listening.

Qualifications

Banfield Pet Hospital® is committed to a diverse work environment in which all individuals are treated with respect and dignity. It is our mission to provide equal employment opportunities to all candidates and to ensure that access to jobs is strictly based on job-related criteria.

Skills

Experience working with computers, strong problem-solving skills, and excellent communication skills are essential.

Benefits

Company policy, federal and state laws forbid discrimination because of age, color, race, religion, sex, disability, sexual orientation or national origin. The pay range for this role is $15.00 - $18.69 hourly.

Pay

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Schedule

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.