Client Service Coordinator - Business Support - Owatonna, MN

What Will You Do?

We are looking to add new teammates to join our growing Client Service Coordinator - Business Support team!

The Client Service Coordinator plays a vital role in supporting Sales Representatives while delivering exceptional service to clients. Acting as a key partner to the sales team, this position provides proactive operational, organizational, and client support to help drive business growth and maintain strong customer relationships.

• Serving as a primary point of contact for client inquiries
• Holding service requests
• Processing policy changes
• Collaborating with internal teams to ensure timely and accurate results

Success in this role requires strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment.

• Preparing quotes, proposals, and renewal documentation
• Gathering and verifying client information
• Ensuring submissions are accurate and completed on time

No prior insurance experience is necessary - we provide excellent training.

Additional Qualifications Needed

• Two-year degree or equivalent experience
• Prefers a minimum of three years' customer service experience; prefers one year in a call center or inside sales environment
• Strong computer skills with proficiency in Office programs and an ability to work in multiple applications
• Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages
• Self-motivated with a high degree of personal responsibility
• Juggles multiple competing priorities and tasks
• Demonstrated problem-solving skills with attention to detail

What We Offer

• A wide variety of ways to support you as a whole, both professionally and personally
• Commitment to your growth including opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives
• Exceptional benefits to nurture your personal life
• Comprehensive competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings
• To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching

Employment Practices

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

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