Client Service Coordinator
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. The portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through strategic proptech investments.
About the role
This Client Service Coordinator position supports the Property Management Team and clients at 595 Market, a Class A commercial office building in San Francisco, and assists with administrative duties at One Bush Street. The role serves as the first point of contact for the Property Management Office and collaborates with the Property Management and ZO Programming teams.
Responsibilities
- Assist property staff in maintaining effective client relations with a strong focus on client satisfaction and hospitality, including weekly lobby observations and Angus inspections.
- Maintain inventory and order supplies for ZO spaces and the property management office.
- Assist with setup and cleanup of events and trainings, including ordering refreshments and arranging tables and chairs.
- Answer and dispatch incoming calls and emails to the appropriate party in a timely fashion; follow up on client work order requests and building staff requests.
- Assist with daily client and vendor inquiries, concerns, and questions.
- Provide support to ensure smooth operations of the property office and assist building staff members on projects as needed.
- Oversee building office files (both hard copy and digital), organizing, labeling, and filing as needed.
- Process invoices and purchase orders; email support documentation for monthly rent statements.
- Manage the daily Angus Work Order system by inputting, monitoring, closing, and billing work orders.
- Assist with move-in and move-out processes; set up and train new clients on client forms and systems such as ZO, Angus Work Order System, LiveSafe, Access Requests, COI, and Building Rules and Regulations.
- Prepare building memos for construction, engineering, security, ZO events, and additional tenant notices as needed.
- Oversee certificates of insurance for contractors and tenants; follow up with appropriate parties as needed.
- Assist clients with ZO access requests, access card requests, client guest registration system, and maintain building security systems; oversee vendor access requests and access calendar.
- Maintain and update all client handbooks and contacts as necessary.
- Update staff and emergency phone/email lists and distribute to necessary staff members; be prepared to send messages at any time via the LiveSafe System.
- Assist with overseeing the ZO application and the amenities and events offered through the application.
Requirements
- Bachelor’s degree.
- At least one year of experience in an administrative role; commercial real estate background preferred.
- Ability to work well in a fast-paced environment and represent Tishman Speyer’s hospitality initiative.
- Strong customer service skills with a superior approach to problem resolution.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Ability to effectively listen and respond to internal and external customers.
- Ability to understand and communicate in English, both verbally and in writing.
- Onsite presence is required for this position.
Pay
The base compensation range for this role is $60,000 - $65,000. This role is also eligible for a discretionary annual bonus.
Benefits
- Comprehensive medical, dental, and vision insurance.
- Life and disability insurance.
- 401(k) plan with matching contributions.
- Wellness benefits.
- All other benefits afforded to full-time Tishman Speyer employees.