Client Service Coordinator

About the role

Join a team that believes in the power of hair and how it makes people feel happy, secure, and confident. As a dynamic and compassionate individual, you’ll interact with clients, potential clients, and visitors to create a welcoming environment and facilitate client scheduling. This is not your typical front desk job—you’ll truly make a difference in someone’s life by helping clients regain their confidence through tailored hair loss solutions.

Responsibilities

• Greet all clients and visitors promptly with a smile, portray a positive attitude, and assist with all reasonable requests.
• Answer incoming calls promptly and professionally, provide accurate information, and direct calls to other staff members while minimizing impact on present clients.
• Accurately enter all client transactions by selecting the correct performers, service/product codes, and tenders.
• Actively manage scheduling activities, including advance booking, wait times, optimizing schedules, ensuring service accuracy, appointment ticket accuracy, and appointment confirmations.
• Support the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties.
• Perform other reasonable duties as assigned.

Requirements

• At least one (1) year of previous high-paced guest service experience.
• Experience with point-of-sale systems or other business software.
• Ability to communicate professionally and timely with all persons in the company.
• Superior organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and be self-motivated.
• Professional image.

Benefits

• Paid vacation days, paid holidays, and personal days starting the day you are hired.
• Comprehensive health benefits (medical, dental, life insurance, and more).
• 401(k)-retirement savings plan with company match after one year.
• Tuition reimbursement after one year.
• Company-paid training when hired and throughout your career with HairClub.
• User-friendly electronic salon scheduling software to keep you organized.

Schedule

Consistent schedule that enables excellent work-life balance.