Client Service Coordinator

About the role

As the Client Service Coordinator, you will be the first point of contact for all clients and visitors, creating a warm welcome and getting the client excited about their hair day. This role goes beyond typical receptionist duties—you’ll have the ability to truly make a difference in someone’s life by helping our clients regain their confidence.

Responsibilities

• Greet all clients and visitors promptly with a smile, portray a positive attitude, and offer assistance with all reasonable requests.
• Answer incoming calls professionally, provide accurate information, and direct calls to other staff while minimizing disruption to present clients.
• Resolve minor client issues using critical thinking and problem-solving skills to offer win-win solutions; escalate complex scenarios to the Client Relationship Manager and Center Manager.
• Accurately enter all client transactions, including selecting correct performers, service/product codes, and tenders.
• Actively manage scheduling activities, including advance booking, wait times, schedule gaps, service accuracy, appointment ticket accuracy, and confirmations.
• Support the styling team with scheduling, documentation, appointment changes, retail/service add-on sales, and administrative duties.
• Perform other reasonable duties as assigned.

Requirements

• At least one (1) year of previous guest service experience.
• Experience with point-of-sale systems and other business software.
• Hyper-focused on delivering an exceptional member experience.
• Friendly, outgoing, and empathetic communication style.
• Able to engage and motivate others while being responsive to their needs.
• Professional communication with all team members.
• Superior organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and self-motivated.
• Maintain a professional image.