Client Service Coordinator

Sage Campbell specializes in many areas of veterinary medicine using the most current knowledge and treatments available to ensure the highest standards of care for our patients. Our Campbell location offers services in Emergency, Critical Care, Urgent Care, Surgery, Oncology, Internal Medicine, Neurology and Physical Rehabilitation. We pride ourselves on a positive culture in a training environment that drives inclusiveness and camaraderie.

About The Role

The Specialty Client Service Coordinator – Oncology will play an integral role in providing exceptional client care for pets undergoing cancer treatment. This position is the first point of contact for pet owners seeking oncology services, ensuring that they feel supported, informed, and cared for through their pet’s cancer journey. The coordinator will manage appointments, answer client questions, assist with billing and insurance inquiries, and collaborate with the oncology team to deliver top-notch care.

• Greeting clients and being the first face of SAGE Campbell
• Answering phone calls, scheduling appointments, and preparing our clients for their visit
• Helping coordinate workflow between clients and the clinical team
• Compiling veterinary medical charts
• Entering client and patient data into our hospital information system
• Collecting payments and other administrative duties

Requirements

• High school diploma
• 1+ years of customer service experience - veterinary hospital experience strongly preferred
• 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
• Competent computer skills including reliable and consistent ability to enter data into medical records
• Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
• Type 45+ wpm and use 10-key calculator

Schedule

• Full-Time: 5/8 Schedule, Weekend and some holiday availability needed
• Part-time: flexible, weekend and some holiday availability needed
• Per Diem: flexible

Pay

Pay Range is $23.56-27.00

Benefits

• Full-time benefits include health, dental, vision, disability and life insurances
• Flex-spending accounts
• 401(k)
• Employee Assistance Program
• 3 weeks accrued paid time off
• Uniforms
• Monthly in-house RACE-approved courses and staff development opportunities for all employees