Client Service Coordinator

Client Service Coordinator Summary Of Job Purpose And Function

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

• Lead the Cycle of Service for the veterinary medical team. This includes actively recruiting new clients by promoting hospital services. It also includes routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

• Maximize the number of pets seen by the hospital team through a "come in now" environment.

• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

• Absorb outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

• Perform other duties as assigned.

Hiring Qualifications

• Capabilities and Experience:

  • Ability to multi-task

  • Communication skills

  • Organizational ability

  • Problem solving skills

  • Client service skills

  • Intellectual ability

  • Mathematical ability

  • Computer skills

• Attitudes:

  • Initiative

  • Integrity

  • Cooperativeness

  • Tolerance for Stress / Resiliency

• Specific Working Conditions:

  • Ability to work at a computer for long periods of time

  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

  • Special Working Conditions

Experience, Education And/or Training

• Associate's or Bachelor's degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.

• High School Diploma or equivalent preferred.

• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

• One year related experience required with customer service preferred.

Pay Range

$15.39 - $19.67 Hourly