Client Service Coordinator

If you are a current associate, please apply through our internal career site by logging into Workday and accessing the Jobs Hub app or searching for Browse Jobs.

About the role

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year of related experience required, with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (e.g., dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may require more than 40 hours per week to complete essential duties.
• This position requires working weekends and evenings.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.

Pay

The pay range for this role is $15.00 - $18.69 hourly, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous retirement plans (401(k) and Roth) with company match.
• Best-in-class student debt relief program (for full-time DVMs).
• Paid time off and holidays.
• Top-tier mental health and wellbeing resources, including free coaching and counseling sessions.
• Company-paid associate life insurance and optional supplemental life insurance.
• Company-paid short- and long-term disability.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Health Savings Account (HSA) with tax-advantaged funds for medical expenses.
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Back-up child and elder care, and family support resources.
• Fertility and family-building support.
• Digital exercise therapy program.
• Voluntary protection benefits for hospital stays, critical illness, and accidents.
• Legal plan for a wide range of legal needs.
• Identity protection with alerts for suspicious activity.
• Commuter benefits for a more convenient and cost-effective daily journey.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Benefits eligibility is based on employment status. Full-time associates are eligible for all benefit programs (student debt program available for full-time DVMs only); part-time associates are eligible for benefits marked with an asterisk (*).