Client Service Coordinator - 003055

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task
• Communication skills
• Organizational ability
• Problem solving skills
• Client service skills
• Mathematical ability
• Computer skills

Attitudes (Will Do)

• Initiative
• Cooperativeness
• Tolerance for Stress / Resiliency

Special Working Conditions

• Ability to work at a computer for long periods of time
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job
• Requires sufficient ambulatory skills in order to perform duties while at hospital
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Experience, Education and/or Training

• High School Diploma or equivalent preferred
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
• One year related experience required with customer service preferred
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred