Client Service Coordinator - 002065

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Job Summary

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates care in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness‑plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history, utilizing proper collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year of related experience required; customer‑service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical‑terminology training preferred.

Competencies and Skills

• Leadership: Customer focus, peer relationships, integrity & trust, action oriented, listening.
• Functional knowledge of preventative care and Optimum Wellness Plans.
• Strong communication skills – fluent written and spoken English, excellent grammar, spelling, and vocabulary.
• Client service skills, priority setting, and time‑management capabilities.
• Ability to multi‑task and shift attention quickly without loss of accuracy.
• Organizational ability – systematic, orderly, and able to turn chaos into order.
• Problem‑solving skills – identify, analyze and translate problems into practical solutions.
• Intellectual ability – follow oral, written or diagram instructions accurately.
• Mathematical ability – basic arithmetic, rate, ratio, percent, unit conversion.
• Computer skills – comfortable using Microsoft Word, Excel, Access, Outlook and specialized software.
• Initiative, integrity, cooperativeness, flexibility, independence, and tolerance for stress/resiliency.

Special Working Conditions

• Ability to work at a computer for long periods.
• Confidence around a variety of pets (dogs, cats, birds, reptiles, etc.).
• Work volume may require more than 40 hours per week, including weekends and evenings.
• Must possess reasoning, memory, mathematics and English language abilities.
• Moderately high noise level in the work environment.
• Ambulatory skills: stand, walk, stoop, kneel, crouch, climb, and lift/move up to 50 lb.
• Good hand‑eye coordination and visual acuity (close, distance, color, peripheral, depth perception, focus).
• Routine exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

Pay

The pay range for this role is $15.39 – $19.67 hourly. The specific rate is determined based on the candidate’s experience, skill level, education, location, and applicable minimum‑wage laws.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Best‑in‑class student debt relief program (for full‑time DVMs).
• Paid time off and holidays.
• Top‑tier mental health and wellbeing resources, including free coaching and counseling.
• Company‑paid associate life insurance and optional supplemental life insurance.
• Company‑paid short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options.
• Paid parental leave for birth and adoption.
• Continuing education allowance (for eligible positions).
• Back‑up child and elder care & family support resources.
• Fertility and family‑building support.
• Digital exercise therapy program.
• Voluntary protection benefits (hospital stay, critical illness, accident coverage).
• Legal plan covering a wide range of legal needs.
• Identity protection services.

Schedule

This position requires special hours, including weekends and evenings, and may often exceed 40 hours per week to complete essential duties.