Client Service Center Coordinator

Job Summary

We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.

Responsibilities

• Build and maintain positive working relationships with clients and their facility managers.
• Use various applications to receive, process, and oversee clients' requests for service.
• Ensure compliance with internal and external SLAs.
• Routinely communicate and coordinate with clients and internal employees regarding service updates and scheduling.
• Compile data for department analysis and development.
• Partnership with all internal markets and offices to debrief on staffing shortages, client satisfaction, and opportunities for department improvement and business development.

Qualifications

• High School Diploma or equivalent
• Positive attitude and friendly phone demeanor
• Proficient in multi-tasking, prioritization, and organization
• Excellent written and verbal communication skills
• Proficiency with Microsoft 365
• Proficiency in learning/using new software applications and computer programs
• Dedication to delivering quality customer service
• Ability to work with a team in a high-volume, time-sensitive environment
• Detail-oriented with excellent data entry skills
• Passion for continuous improvement and efficiency development

Benefits

• Medical and Dental (100% of the premium covered by Miller Electric)
• 401k retirement with company matching
• Vision plans
• Basic and Supplemental Life Insurance
• Flexible Spending Accounts
• Travel Accident Insurance
• Disability Insurance
• Paid Vacation & Holidays
• Tuition Reimbursement Program
• College Coach Services

Desired Job Skills

• Experience working with strict deadlines and high volume
• Experience working in a customer service environment (call center experience preferred)
• Experience using CRM platforms such as Salesforce and Corrigo