Client Service Banker - Malta

Key Responsibilities

• Provides outstanding service and solutions to our clients.
• Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc.
• Acts as a first line of defense in detecting potentially fraudulent activities.
• Adheres to all policies and procedures to maintain compliance standards.
• Buils relationship with clients by actively listening to deepen relationships and anticipate their financial needs.
• Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being.
• At branch management direction on an as-needed basis, may perform platform duties such as account opening, account maintenance, service inquiries, etc.
• Assist branch management and the Client Service Supervisor in various operational activities on an as-needed basis.

Education & Experience

• High School graduate (or GED) required, or current high school student anticipating graduation.
• Strong mathematical skills required.
• Minimum of six months cash handling experience and customer service experience preferred.
• Minimum of six months customer service experience, recommending and referring products and services preferred.
• Ability to adapt to evolving technologies and systems.