Client Service Banker – Contact Center

About the role

Providing phone‑based client service as the primary contact for inbound calls. Responsibilities include handling account inquiries, transfers, payments, and digital banking support with an emphasis on first‑call resolution.

Responsibilities

• Resolve issues and conduct follow‑up with empathy and professionalism.
• Document interactions accurately in CRM systems.
• Adhere to risk, compliance, and quality procedures.
• Collaborate with team members to improve the customer experience.
• Participate in ongoing training and process improvements.

Qualifications

• High school diploma or GED (associate or bachelor’s degree preferred).
• 1–3 years of client‑facing experience in banking or call centers (preferred).
• Strong communication, active listening, and attention to detail.
• Proficiency with call‑handling tools and CRM platforms.
• Bilingual skills are a plus.

Skills

• Client‑first mindset.
• Problem‑solving ability.
• Adaptability in a metric‑driven environment.
• Technical proficiency.

Schedule

• On‑site work with shifts starting at 7:00 AM.
• Mandatory Saturday shifts.

Training

The training program lasts eight weeks and includes scheduled classroom instruction combined with on‑the‑job learning.