Client Service Associate (Teller)- Mountain View, CA
California Bank & Trust · Mountain View, CA · 2 wk ago
On-siteCustomer Service$27–$33/hrFull-time
Essential Functions
- Accurately process debit and credit transactions in compliance with established policies and procedures, while maintaining an acceptable balancing record.
- Identifies and addresses clients' needs by providing a variety of services which may include opening new accounts, issuing counter checks, performing account maintenance, issuing/activation ATM cards, performing money transfers, ordering checks, receiving loan payments, etc.
- Resolve clients' problems either through direct personal action or referral to alternative branch or bank resources.
- Identifies and maximizes cross-sell bank opportunities through exploring needs.
Qualifications
- Requires a High School Diploma or equivalent and 1-2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training.
- Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
- Working knowledge of math.
- Solid balancing and customer service skills.
- Ability to cross-sell bank products based on clients needs.
- Mandarin language skills preferred.
Benefits
- Medical, Dental and Vision Insurance – START DAY ONE!
- Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits, including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
Pay
This position is eligible to earn a base salary in the range of $27 – $33 hourly depending on job-related factors such as level of experience.
Schedule
Monday – Friday