Client Service Associate - Remote

Job Overview

The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including daily, monthly, and annual tasks. The CSA helps the advisors maintain their practice and deliver positive results for the advisor’s clients.

Responsibilities

• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met.
• Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.
• Partners with Financial Advisor to strategize on opportunities to meet the needs of clients.
• Inbound client calls, schedule appointments, and prepare materials for client meetings.
• Manage account activities that are operational in nature – new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits).
• Keep client management systems up to date with client information.
• Assist with various documentation requirements for new business.
• Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs).
• May assist in executing trades for clients as needed to support the Financial Advisor

Requirements

• 3+ years of experience in the wealth management industry
• 3+ years of prior ADMIN to an ADVISOR experience in a client facing role
• 3+ years of experience in Microsoft Word and Excel; CRM applications

Core Competencies

• Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment
• Organized with a strong attention to detail and problem-solving abilities
• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners
• Strong analytical skills and ability to research information
• Demonstrates drive, initiative, and motivation

Preferences

• Bachelor’s degree; preferably in Business, Accounting or Finance
• Series 7 and 66 license
• Experience working with Financial Advisors, Branch and Home Office support teams
• 3+ years brokerage/financial services industry knowledge
• Strong customer focus, excellent verbal, and written communication skills; able to explain complex information clearly and simply

Pay Range

Pay Range: $25.85-$43.08/hour

Benefits

LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

About the Role

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Contact Us

Please log in or create an account to apply to this position. Principals only. EOE. Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947. EAC 5.19.26