Client Service Associate - NR

About the role

The Client Services Associate (Non-Registered) assists one or more Financial Advisor(s) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA communications and advertisements, providing overall customer service support to clients, and may enter trades as directed by the FA(s).

Responsibilities

• Perform clerical functions related to opening client accounts and ongoing account coding based on account features chosen by the client.
• Work with the FA(s) and the client in obtaining the required documents based upon the type of account(s) established.
• Organize and assist in the maintenance of complete client account and trade-related records for the FA(s) and certain required files for the branch office.
• Perform operational or administrative functions for client-related requests (e.g., check requests, wiring funds, address change, dividend information, etc.).
• Upon request, provide quotes and other account-related information to assist clients; non-registered Client Service Associates may not volunteer quote or other stock information to clients.
• Provide reports and other information to FA(s), as requested.
• Identify situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager; including suspicious client and/or employee activity or behavior.
• Perform various administrative duties (e.g., typing, filing, answering phones, mailing documents/letters, etc.) and other duties and projects as assigned by the FA and/or Branch Manager.

Requirements

• Administrative Knowledge - Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheet applications, managing files and records, and other office procedures and terminology.
• Industry Knowledge - General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products.
• Time Management - Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through to accomplish goals, manage expectations appropriately, and use firm resources efficiently.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to practical problem-solving.
• Customer and Interpersonal Skills - Knowledge of principles and processes for providing exemplary customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communication Skills - Ability to communicate information and ideas in spoken or written form so that others will understand, with excellent grammar and phone/office etiquette.

Qualifications

• Minimum Required: High School Diploma or equivalent
• Minimum Required: 2 years of clerical/related industry experience
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.

Benefits

• Comprehensive benefits package including health, dental, and vision care
• 401k plan
• Wellness initiatives
• Life insurance
• Paid time off