Client Service Associate Floater

About the role

The Concierge Associate is the initial point of contact for colleagues and guests at our customer’s site, acting as the “face” of our client. This role delivers an incredible welcoming experience in the reception area, making each encounter fun, exciting, and personal while consistently providing an elevated best‑in‑class experience. The associate offers the highest level of service to all clients and SPS employees, maintaining a professional image of the company through prompt, courteous, and efficient service.

Responsibilities

• Provide a gracious arrival experience for all colleagues and guests, ensuring they feel welcome and their needs are taken care of in a friendly and professional manner.
• Deliver world‑class experiences that leave a lasting, positive first impression.
• Cater to the needs of colleagues and visitors while demonstrating genuine care.
• Ensure a seamless experience using technology to support visitor registration, meeting‑room bookings, guest arrival, special requests, and other daily needs.
• Develop relationships through personalized encounters and proactive assistance.
• Advise colleagues and guests by maintaining employee and department directories, giving instructions, and making warm connections.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
• Capture individual preferences of colleagues and guests for future visits and creatively accommodate special requests.
• Proactively gather information on colleague needs to identify SPS services that ensure total satisfaction.
• Communicate proactively with the Workplace Experience team and other service groups to uphold a “one‑team” ethos.

Competencies

• Strong verbal and written communication skills.
• Excellent customer service skills.
• Proficiency with PC and MS Office Suite.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Ability to work independently and complete projects.
• Ability to determine correct packing methods and validate packing slips for accuracy.

Qualifications

• High School Diploma (or equivalent) required.
• 1–2+ years prior work experience preferred.
• Ability to work assigned hours as determined by manager.
• Excellent organizational and time‑management skills.
• Analytical abilities and aptitude for problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for the position.
• Professional appearance and attitude; adherence to all policies and procedures.

Physical Demands

• Fine and gross motor skills, including the ability to grasp, lift, and move packages on a standard wheeled cart (capacity 60 lb).
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lb or greater frequently.
• Travel: None or negligible.

Pay

Pay Range: $17 – $18 USD

Benefits

• Career Growth: Opportunities to learn new skills and explore other career paths.
• Learning & Development: A work culture that promotes continuous learning.
• Recognition Programs: Various programs to recognize talent at all employee levels.
• Paid Time Off: Full‑time minimum 80 hours/year; part‑time/temporary minimum 1 hour per 30 hours worked, with accrual increases based on tenure.
• Bonuses: Available for employee and client referrals.
• Medical, Dental, Vision coverage.
• Health Care Flexible Spending Account (HCFSA) and Dependent Care FSA (DCFSA).
• Health Savings Account (HSA).
• Commuter Transit and Parking Pre‑Tax Plans.
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity.
• Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance.
• Group Home and Auto Insurance, Employee Assistance Program (EAP), Short‑Term Disability, Life Insurance.
• Education Discounts.
• 401(k) with matching contributions.
• Entertainment Discounts.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients span banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.