Client Service Associate

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our Northbrook, IL office has an exciting opportunity for a Client Service Associate! As the primary point of contact for clients, this role is instrumental in fostering a welcoming office environment and delivering an exceptional client experience. The Client Service Associate provides comprehensive administrative and operational support to financial advisors, coordinates meetings and communications, manages account and service requests, and ensures seamless day-to-day office operations. The hourly pay range for this role is $24.00 to $28.00/hour, depending on experience. We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one. Primary Job Functions Reception and Office Support Greet clients and ensure the office is clean and welcomingSchedule meetings with product vendors and sponsorsManage and distribute mail and coordinate overnight deliveriesOrder office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology New Client Onboarding Ensure accurate completion of prospect and new client paperwork and setupFollow up on funds transfers from surrendering companiesMaintain the CRM database and client files, including filing, copies, and data inputResearch and follow up on issues with the Broker/Dealer, WEG Operations, and vendorsRecord incoming assets to the appropriate tracking toolClient Relationship ManagementEngage with clients to understand their personal history and current financial needsPrepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)Communicate to understand client requests, resolve issues directly or escalate to advisors as appropriate, including death claim processingCollaborate with clients' tax or legal counsel as neededClient Review Preparation and Follow-upGather client data and prepare materials for meetings and reviewsConduct tax research, such as for IRS Forms 1099Complete follow-up actions resulting from client reviewsIndustry, Product, and Company KnowledgeDemonstrate knowledge of and adherence to WEG's Suitability Guidelines, operational processes, and sales modelUnderstand financial terminology and product offeringsMaintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practicesAttend client services and company educational events; may attend vendor presentations Team and Corporate Support Assist advisor team operations to streamline processesComplete operational projects to support enhancements and changesCommunicate process and sales updates to the teamMentor and train Client Service AssociatesManage vendors to Service Level AgreementsAll other duties as assigned. Education/Qualifications Bachelor's degree (or equivalent experience) in a relevant disciplineCustomer service training, knowledge, or experienceInterest in learning financial concepts and products Ability to work with deadlines, remain flexible under pressure, and prioritize work Ability to work collaboratively as a team memberAbility to learn WEG's sales model, processes, and proceduresAbility to learn financial product features and ridersAbility to learn the client review process and its completionStrong attention to detail and effective problem-solving skillsSuperior verbal and written communication skills Proficiency with Microsoft Office Suite or related softwareDemonstrated ability to effectively use AI tools and technologies in daily work, including crafting prompts, evaluating AI-generated content, and integrating AI tools to enhance productivity while maintaining quality standardsComfort with learning new AI applications and adapting to evolving AI tools and methodologies WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 - $63,750. However, the base salary range bolded above ($24 to $28 per hour) is what we expect to pay as a starting range for this position. Comprehensive Benefits Offerings Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities: Training and professional developmentMedical, dental and vision coverage (Available to full-time employees and their families)Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expensesLife and AD&D insurance – employer paid and voluntary optionsShort-term and long-term disability, workers compensation – employer paid401k with match and profit sharingWellness programs and resourcesVoluntary benefits, including pet insurance18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)12 paid holidays each year (10 pre-determined and 2 floating days)Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements) Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700 Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify. Click the following link to view Federal and E-Verify posters: Link OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems. Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.