Client Service Associate

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our Walnut Creek, CA office has an exciting opportunity for a Client Service Associate! This role is a primary point of contact for clients and serves as the welcoming face of the office, delivering an exceptional and professional experience. The Client Service Associate supports financial advisors with high-level administrative and operational tasks, coordinates client meetings, manages account and service requests, and ensures smooth office operations. This role is an On-site position. In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 to $90,000, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one. Primary Job Functions Reception and Office Support Greet clients and ensure the office is clean and welcomingSchedule meetings with product vendors and sponsorsManage and distribute mail, and coordinate overnight mail deliveriesOrder office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology New Client Onboarding Ensure accurate completion of prospect and new client paperwork and setupFollow up on funds transfers from surrendering companiesMaintain the CRM database and client files, including filing, copying, and data inputResearch and follow up on any issues with the Broker/Dealer, WEG Operations, and vendorsRecord incoming assets to the appropriate tracking tools Client Relationship Management Engage in dialogue with clients to understand their personal history and financial needsPrepare account transactions, including trades, deposits, withdrawals, and required minimum distributionsCommunicate with clients to assess requests, determine necessary actions, escalate to advisors, or handle issue resolution, including death claim processingLiaise with clients' tax or legal counsel as needed Client Review Preparation and Follow-Up Gather client data and prepare materials for meetings and reviewsConduct tax research (e.g., 1099 forms)Complete review follow-up tasks as required Industry, Product, and Company Knowledge Demonstrate knowledge of, and execute within, WEG’s Suitability Guidelines, operational processes, and sales modelUnderstand financial terminology and product offeringsExhibit working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, and charitable giving practicesAttend client services and company educational eventsParticipate in vendor presentations as appropriate Team and Corporate Support Support advisor team operations to improve processesComplete operational projects that enhance or change team proceduresCommunicate process and sales updates to the teamMentor and train Client Service AssociatesManage vendors to agreed Service Level AgreementsAll other duties as assigned. Education/Qualifications Bachelor's degree (or equivalent experience) in a relevant fieldCustomer service training, knowledge, or experienceAbility and willingness to learn financial concepts and productsCapability to prioritize work, meet deadlines, and remain flexible under pressureStrong team orientation and interpersonal skillsAbility to learn WEG’s sales model, processes, and proceduresProficiency in understanding financial product features and riders, and the review processSuperior attention to detail and problem-solving skillsExcellent verbal and written communication skillsProficiency with Microsoft Office Suite or related softwareFamiliarity with Salesforce and Support Org functionalityExperience with Workday preferredAI literacy, including the ability to use AI tools, evaluate AI-generated content, and adapt to evolving technologies WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $57,750- $126,000. However, the base salary range bolded above ($90,000 to $100,000) is what we expect to pay as a starting range for this position. Comprehensive Benefits Offerings Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities: Training and professional developmentMedical, dental and vision coverage (Available to full-time employees and their families)Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expensesLife and AD&D insurance – employer paid and voluntary optionsShort-term and long-term disability, workers compensation – employer paid401k with match and profit sharingWellness programs and resourcesVoluntary benefits, including pet insurance18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)12 paid holidays each year (10 pre-determined and 2 floating days)Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements) Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700 Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify. Click the following link to view Federal and E-Verify posters: Link OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems. Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.