Client Service Associate

Responsibilities

• Serves as a primary point of contact for clients and assists Wealth Advisors in developing and maintaining client relationships.
• Provides all client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
• Responds to all internal and external client requests in a timely manner.
• Processes all documents from clients including advisory agreements, account applications or other custodial paperwork.
• Aids in meeting preparation including binding and preparing presentation materials.
• Collaborates with the Private Fund team on any alternative investment subscriptions and redemptions.
• Works directly with a variety of financial custodians (Schwab and Fidelity) to establish, maintain and update all new and existing client accounts.
• Tracks and updates client-related information in SharePoint and Salesforce including but not limited to contact information, investment advisory agreements, client-related notes and correspondence and other relevant information or documentation.
• Tracked information sent to financial custodians for verification of receipt and completed work.
• Assists with tracking client money movement requests and communicating that information to Advisors.
• Processes Required Minimum Distributions (RMD’s) for clients on an annual basis.
• Follows Waverly compliance policies and procedures related to client requests and other matters.
• Performs administrative duties as needed.

Qualifications and Experience

• Bachelor’s degree in Finance, Business, or a related field, or, in lieu of a college degree, 5 years of experience in financial services.
• Experience with Schwab, Fidelity, and Pershing preferred.
• Familiarity with portfolio accounting systems and client relationship management software is preferred.
• Proficiency in Microsoft Office.