Client Service Associate

Role Summary On behalf of our client - a growing, fee-only RIA based in Campbell, California - we are seeking a Client Service Associate to join a close-knit, high-performing team serving approximately 80 high-net-worth client families. This is a primarily remote, hybrid role requiring occasional in-office presence in the Campbell area. This is not a sales or investment-advisory role. The ideal candidate is a skilled executor and relationship-builder who thrives on delivering an exceptional, personalized client experience. You will work alongside an experienced service advisor and a collaborative team of financial planning professionals, handling the full spectrum of day-to-day client service needs and operational tasks. If you are coachable, proactive, relational by nature, and have 2-4 years of financial services experience, this is an outstanding opportunity to grow within a firm that values people over transactions. Core Responsibilities Serve as a primary point of contact for day-to-day client service needs, ensuring every interaction is timely, professional, and caringProcess money movements including distributions, deposits, QCDs, ACH transfers, wire requests, and journal entriesPrepare, review, collect, and process financial paperwork including account opening documents, beneficiary updates, trust documents, and maintenance requestsMaintain accurate CRM records, client profiles, and account informationCapture detailed, actionable meeting notes using AI transcription toolsTrack and complete all action items from client meetings, ensuring commitments are fulfilled on timeCoordinate with custodians, financial institutions, CPAs, attorneys, insurance professionals, and other third parties on client requestsProactively manage open service items from start to finish, providing status updates until every request is resolvedPrepare meeting materials and ensure advisors have everything needed for productive client meetingsSit in on bi-annual client household meetings, take notes, and support follow-throughAssist in implementing financial planning recommendations through paperwork and operational coordinationCollaborate with advisors, tax professionals, and operations staff to ensure seamless client service delivery Candidate Profile *Must-Haves* 2+ years in a client service, operations, or support role within financial services, wealth management, or an RIA environmentSeries 65 or Series 66 license (or willingness to obtain); Series 7 acceptable if already heldStrong verbal and written communication skills; comfortable speaking professionally with clients and third parties by phoneHighly coachable with a genuine interest in learning and growing within a firm's established processesProactive, self-directed work style with the ability to operate independently in a remote environmentRelational orientation - able to build genuine, long-term relationships with a small, high-touch book of client familiesHands-on experience with account transactions (ACH, wire transfers, journal entries, QCDs, distributions)Experience preparing and processing account documentation (new account paperwork, beneficiary changes, trust documents, maintenance forms)Working knowledge of custodial platforms (e.g., Schwab, Fidelity) and CRM systems (e.g., Redtail, Wealthbox)Comfort using AI-based meeting note and transcription tools (e.g., Zocks, Jump, Fathom, or similar)High attention to detail and accuracy, particularly around compliance-sensitive paperworkStrong organizational skills and ability to manage multiple open client requests simultaneouslyProficiency in Microsoft Office (Excel, Word, Outlook)Ability to handle confidential financial and personal information with discretionBachelor's degree or equivalent relevant experienceMust be local to or willing to be local to the Bay Area, CA (Campbell area) for occasional in-office days *Nice-to-Haves* Notary public certificationFamiliarity with trust, estate, or beneficiary-related terminology and processesPrior experience specifically at an RIA (vs. wirehouse or bank brokerage)Experience supporting financial planning implementation tied to plan recommendationsFamiliarity with financial planning software (e.g., eMoney, RightCapital)Experience working directly with CPAs, attorneys, or insurance professionals on client mattersA track record of building long-term client relationships in a service (not sales) capacityCFP designation Compensation And Benefits Base salary: $100,000 - $110,000Performance bonus: up to $10,000Generous holiday office closure packageFlexible, relaxed approach to time off - no strict time-tracking culturePrimarily remote / work-from-home with occasional in-office daysPlease note: employer-sponsored health insurance is not currently offered Work Environment and Culture This firm operates as a fully remote team with a strong culture of accountability, transparency, and continuous improvement. The team stays connected through virtual tools including a digital office platform and real-time communication channels, and comes together in person quarterly as well as at client appreciation events and an annual conference. The firm serves a small, deeply valued book of client families - roughly 80 households - and takes a holistic, relationship-first approach to financial planning. The team is collaborative, communicative, and high-accountability, with a flat structure that values proactivity and follow-through over bureaucracy. The firm runs on EOS (Entrepreneurial Operating System), providing clarity, structure, and a focus on measurable results. This is a team that works hard, supports one another, and moves quickly - without burning people out.