Client Service Associate

We need to output HTML fragment with sections: About the role? The posting includes Position Summary, Key Responsibilities, Qualifications, Preferred Attributes, Success in This Role, Other Duties, Compensation, Vacancy Status, Pay Range, What We Offer, About SPS. We must use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we should only include sections when posting has real specific content. We need to map content to these headings. We have Position Summary (could be About the role). Key Responsibilities (Responsibilities). Qualifications (Qualifications). Preferred Attributes could be Skills? Or maybe Skills. Success in This Role maybe not needed. Other Duties is boilerplate; we should drop. Compensation includes Pay Range; we can have Pay section. Vacancy Status maybe minor metadata; we can drop or put in short p. What We Offer includes Benefits (list). About SPS could be About the role? But we already have About the role from Position Summary. Could combine? Probably we keep About the role as Position Summary, and maybe About SPS as separate? But instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings when applicable. We have content for About the role (Position Summary). Responsibilities (Key Responsibilities). Qualifications (Qualifications). Skills (Preferred Attributes maybe). Benefits (What We Offer). Pay (Pay Range). Schedule not present, so omit. Requirements maybe same as Qualifications? But we already have Qualifications. Could also have Requirements but we can skip if duplicate. We should not repeat job title as heading. No Job ID etc. We need to preserve all substantive information, not invent or summarize away detail. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove Other Duties (boilerplate). Remove EEO statements etc. Also remove "Note: Please inquire..." maybe part of Benefits but it's about benefit offerings per role; we can keep as part of Benefits? It's a note; maybe keep as part of Benefits paragraph. We must not include sections with filler like "commensurate with experience". Not present. We need to output only HTML fragment. Let's extract content: Position Summary paragraph: "The Client Services Associate is responsible for delivering exceptional customer service and day-to-day support to clients, employees, and visitors. This role serves as a key representative of SPS, ensuring requests are handled promptly, workplace services are delivered consistently, and the client environment remains professional and well organized. The ideal candidate is service-oriented, professional, detail-focused, and proactive, with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment." Key Responsibilities: list bullet points under headings: Client & Customer Service, Daily Operations Support, Service Request Management, Administrative Support, Safety, Security & Compliance. Each has multiple sentences. We need to turn each duty into

• . Probably group under a single
  for Responsibilities? Could separate subheadings? But instruction: use
  • for any list of duties/requirements/benefits. Could make a single list. We'll preserve all details. Qualifications: list of items: High school diploma or equivalent required. 1–3 years of customer service, hospitality, facilities, workplace services, office services, or related experience preferred. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Professional, polished, and approachable demeanor. Strong attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Proficient with Microsoft Office and comfortable learning client and company systems. Ability to work independently while collaborating effectively with a team. Reliable, flexible, and committed to delivering high-quality service. Preferred Attributes: list: Hospitality or corporate workplace services experience. Experience supporting corporate clients, executive offices, or high-touch environments. Strong problem-solving and follow-through skills. Ability to anticipate client needs and proactively address service issues. Experience working with KPIs, SLAs, ticketing systems, or service tracking platforms. Success in This Role: paragraph: "The successful Client Services Associate will consistently deliver professional, responsive, and high-quality service, ensuring client requests are handled efficiently and the workplace experience reflects SPS's commitment to service excellence." Other Duties: drop. Compensation: includes Vacancy Status maybe minor metadata; we can put short p: "Vacancy Status: This posting is for an existing vacancy." Pay Range: "$19 - $20 USD". Also note "The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors." That's prose. What We Offer: list of benefits: Career Growth, Learning & Development, We Recognize Talent, Paid Time Off (details), Bonuses, Benefit Offerings (long list). Also note about benefits per role. About SPS: paragraph about SPS global etc. Also EEO statement etc which we need to remove boilerplate. So we should keep the descriptive part about SPS but remove EEO and legal statements. The paragraph: "SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity." Then after that there is EEO boilerplate; we should cut that out. Also Colorado only statement etc; remove. Also "To ensure a fair and authentic interview process..." etc remove. Also "SPS uses the Greenhouse..." etc remove. Also "SPS offers reasonable accommodations..." maybe keep? It's about accommodations; could be considered boilerplate but it's substantive? Might be considered EEO/legal; safer to remove. Also privacy statement etc remove. Thus About SPS content we keep up to the diversity commitment sentence. Now construct HTML:

    About the role

    Position Summary text.

    Responsibilities

    • Client & Customer Service: Serve as a professional and welcoming point of contact for clients, employees, and visitors.; Provide responsive, courteous, and solution-oriented service.; Receive, document, and coordinate client requests through the appropriate tracking system.; Follow up on requests to ensure timely and satisfactory completion.; Escalate issues or service concerns to the appropriate supervisor or manager.; Maintain strong working relationships with clients and internal teams.
    ... but better to split each duty as separate li. However the original had headings within responsibilities. We could keep subheadings as plain text inside li? Might be okay but we could also make separate li for each bullet under each heading. Let's parse: Client & Customer Service: - Serve as a professional and welcoming point of contact for clients, employees, and visitors. - Provide responsive, courteous, and solution-oriented service. - Receive, document, and coordinate client requests through the appropriate tracking system. - Follow up on requests to ensure timely and satisfactory completion. - Escalate issues or service concerns to the appropriate supervisor or manager. - Maintain strong working relationships with clients and internal teams. Daily Operations Support: - Perform routine inspections of assigned areas and identify service issues or opportunities for improvement. - Coordinate with facilities, housekeeping, mailroom, shipping/receiving, and other service teams as required. - Ensure conference rooms, common areas, reception areas, and other assigned spaces are properly prepared and maintained. - Assist with meeting, event, and special project support as directed. - Maintain accurate daily logs, checklists, and service records. Service Request Management: - Receive and accurately document client requests. - Prioritize requests based on urgency and business impact. - Coordinate with internal teams and vendors to ensure requests are completed within established timelines. - Monitor outstanding requests and communicate status updates to clients. - Escalate unresolved or recurring issues appropriately. Administrative Support: - Assist with reporting, scheduling, inventory tracking, and other administrative activities. - Maintain accurate records and documentation. - Monitor supplies and report inventory shortages before they impact service. - Assist with monthly metrics, KPIs, and service reporting as required. - Support special projects and client initiatives. Safety, Security & Compliance: - Follow all SPS, client, safety, security, and site-specific policies and procedures. - Maintain a safe and professional work environment. - Immediately report safety, security, maintenance, or other operational concerns. - Protect confidential client and employee information. - Follow all required OSHA and workplace safety practices. We'll output each as
    • .

      Qualifications

      • High school diploma or equivalent required.
      • 1–3 years of customer service, hospitality, facilities, workplace services, office services, or related experience preferred.
      • Excellent verbal and written communication skills.
      • Strong customer service and interpersonal skills.
      • Professional, polished, and approachable demeanor.
      • Strong attention to detail and organizational skills.
      • Ability to manage multiple priorities in a fast-paced environment.
      • Proficient with Microsoft Office and comfortable learning client and company systems.
      • Ability to work independently while collaborating effectively with a team.
      • Reliable, flexible, and committed to delivering high-quality service.

      Skills

      • Hospitality or corporate workplace services experience.
      • Experience supporting corporate clients, executive offices, or high-touch environments.
      • Strong problem-solving and follow-through skills.
      • Ability to anticipate client needs and proactively address service issues.
      • Experience working with KPIs, SLAs, ticketing systems, or service tracking platforms.

      Benefits

      • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
      • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
      • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
      • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
      • Bonuses: Are available for employee and client referrals for current employees.
      • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

      Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

      Pay

      The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range: $19