Client Service Associate

About the role

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence. This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup — ensuring employees and clients experience a smooth, professional, and well-organized environment every day. This position is central to daily business continuity. When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident.

Responsibilities

• Mail & Shipping Operations: Receive and process inbound mail and packages; log deliveries into chain-of-custody tracking software; distribute mail/packages promptly to employees; manage outgoing mail and shipping transactions; notify employees of deliveries; serve as point of contact for mail and package inquiries. Accuracy, timeliness, and accountability are critical.
• Business Service Center Support: Monitor and maintain multi-function copy/print devices; replenish toner and paper daily; assist with copy/print requests; submit work orders when equipment requires service; maintain a neat and organized service center area.
• Workplace & Pantry Support: Monitor and replenish office supplies (paper, pens, toner, etc.); restock pantry items (snacks, beverages, coffee areas); maintain client breakrooms and kitchen areas; service barista stations and meeting spaces.
• Front Office & Facilities Support: Provide backup reception/concierge coverage as needed; set up meeting rooms, conference spaces, and events; assist with building occupant moves; perform light maintenance and cleaning tasks.
• What Success Looks Like: Employees receive prompt, courteous, professional service; mail and shipping are processed accurately and on time; office equipment remains operational and stocked; workplace spaces are organized and presentation-ready; during downtime, proactively identify ways to add value.

Requirements

• Strong customer service mindset (5-star service standard)
• High attention to detail and reliability
• Ability to manage multiple operational tasks simultaneously
• Professional communication skills
• Self‑starter attitude with a proactive approach

Benefits

• Career Growth: opportunity to learn new skills or use a variety of them that may lead to uncover other career opportunities.
• Learning & Development: work culture of learning to develop to be the best at what you do.
• We Recognize Talent: variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: minimum of 80 hours/calendar year. Part time/temporary: minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.
• Bonuses: available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.