Client Service Associate

About the role

Raymond James is seeking a dynamic Client Service Associate to join our growing team. This essential role provides high-quality, high-touch critical administrative support to Financial Advisors, their prospective and existing clients, and other branch staff team members. The ideal candidate is a motivated, detail-oriented, and creative problem solver with effective communication skills across multiple platforms in a fast-paced, task-oriented work environment.

Responsibilities

• Handle a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients via phone, in-person, virtually, and through mailings.
• Provide crucial support to financial advisors and branch office in both independent and team environments.
• Process client financial transactions, financial advisor and branch office expenses, and expense reports with a high level of organization and accuracy.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Ensure client paperwork and documentation is accurate and correct for proper maintenance and to meet firm and industry requirements prior to submission and processing.
• Prepare letters, forms, and reports to assist with servicing existing clients and prospecting for new clients.
• Prepare various business summary reports and client-specific reporting as needed for review by the financial advisor.
• Create and maintain records and files utilizing Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts including seminars and other client-facing events.
• Enter orders at the direction of the Financial Advisor, as needed.
• Actively engage in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Requirements

• Knowledge of company’s working structure, policies, mission, and strategies.
• Understanding of general office practices, procedures, and methods.
• Familiarity with investment concepts, practices, and procedures used in the securities industry.
• Awareness of financial markets, products, and industry regulations.

Skills

• Proficiency in Client Relationship Management (CRM) software or similar contact management software.
• Experience with Excel, including developing spreadsheets and ongoing reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone, and mail).
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Strong analytical skills to research account information.
• Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced environment.
• Skill in identifying time-sensitive items and assessing competing priorities.
• Initiative to proactively follow up on submitted items to ensure completion, resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Problem-solving skills to analyze issues and establish solutions in a fast-paced environment.
• Mathematical skills sufficient to process account and transaction information.
• Effective interpersonal styles and communication skills, both orally and in writing, with all organizational levels, in person and virtually.
• Ability to work both independently and as part of a cohesive team.

Qualifications

• High School Diploma or equivalent (required).
• One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.

Benefits

This position is eligible for a benefits package that may include:

• Medical, dental, and vision insurance.
• Life insurance, critical illness insurance, and accident insurance.
• Disability benefits.
• Retirement savings plans.
• Paid time off (including vacation, holidays, and sick leave).
• Parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status. For more details, visit Myrjbenefits.com.

Pay

The total compensation for this position includes base salary or wages and may include additional components such as cash or equity-based compensation, discretionary bonuses, or commissions.