Client Service Associate

About the role

The Client Service Associate located in Boston will support and work closely with senior members of the Client Service Team in coordinating the portfolio operations for a range of clients. Primary responsibilities will center on the implementation of client investment strategies (execution), assisting with portfolio reporting/invoicing, and providing exception support to the Investment Team.

Responsibilities

• Support the Client Service Managers and Investment Teams responsible for managing client relationships
• Draft client correspondence for review and send out (e.g. client requests, capital calls, statements)
• Maintain the Client Relationship Management (CRM) system and update documentation records, specifically around AML/KYC
• Prioritize and complete a range of client requests by collaborating effectively across internal teams
• Grasp a detailed understanding of alternative investment products, with specific attention paid to the terms of the funds (e.g. fee classes, minimums, fund notice periods, gates, lock up periods)
• Collaborate closely with the Investment Team and other internal stakeholders around execution plans
• Prepare and review accurate trade instructions and documentation for alternative investment execution, wire transfers, and cash management (e.g. subscription/redemption documents)
• Coordinate execution of client brokerage transactions and cash funding obligations (e.g. capital calls)
• Liaise directly with custodians and fund administrators to process investment instructions and resolve queries to ensure trades are placed and settled in a timely manner
• Ensure all transactions are recorded and tracked accurately using in-house systems
• Review client monthly “flash” reports, quarterly performance statements, and invoices for accuracy
• Support the Investment Team by updating client balance sheets, client presentations, meeting materials and other client correspondence
• Support clients and their stakeholders on audit and tax processes
• Assist in identifying and implementing client service process improvements initiatives
• Develop a deep understanding of processes and middle and back-office portfolio management systems
• Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team
• Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels

Qualifications / Attributes

• Strong attention to detail, problem-solving skills, and ability to multi-task in a fast-paced environment
• Outstanding track record of accomplishments and strong interpersonal, communication, and client service skills
• Prior work experience (2-4+ years). Investment operations experience is preferred, but not required
• Experience with alternative investment products (hedge funds, private equity) is preferred, but not required
• Undergraduate degree (any field). Strong GPA and SAT scores
• High degree of attention to detail and experience inputting and reviewing large sets of data
• Proficiency using Microsoft Office, particularly Excel/PowerPoint/Outlook
• Articulate self-starter with strong analytical and organizational skills
• Ability to multi-task and prioritize daily workloads while working efficiently and accurately
• High degree of integrity and professionalism with strong interpersonal and communication skills
• Team player who is willing to do whatever it takes to contribute to the success of the business
• Comfortable receiving and providing feedback from/to direct manager and Partners