Client Service Associate

Overview

The Client Service Associate I is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the Branch's overall workflow processes and providing routine client support. This role reports directly into either the Client Service Management Manager or the Client Service Supervisor.

How You'll Make An Impact

• Contributing to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects.
• Achieving operating/margin targets and fostering a culture of performance and continuous improvement.
• Supporting the business priorities of Production team members and the Client Service function.
• Adhering to efficiency/productivity and process standards such as data and documents requirements, timelines, tool usage, etc.
• Assisting with the Branch's overall workflow processes.
• Creating documents, certificates, etc. using appropriate systems and resources, which may include communications, forms, certificates, reports, etc.

Qualifications

Required:

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.

Preferred:

• Must obtain Life & Health License within the first 90 days of employment, if not already licensed.
• Associate's degree.
• Previous experience managing client relationships.

Skills & Behaviors

• Exceptional organizational skills.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...